Politique de remboursement
Refund and Return Policy
Thank you for choosing Ezeyor. At Ezeyor, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
14-Day Return Policy:
We gladly accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, have all tags attached and in its original packaging.
Sale Items: All sale items can be returned within 7 days of the delivery date.
Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us: Before returning any items, please contact our return team at returns@ezeyor.com to initiate the return process. Items sent back to us without first requesting a return will not be accepted.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Items sent back to us without first requesting a return will not be accepted.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Non-Refundable Items:
- Opened or used products
- Gift
- Custom products (such as special orders or personalised items), and personal care goods (such as beauty products)
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at returns@ezeyor.com with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information:
Phone: +44 0778 3076514
Email: hello@ezeyor.com
Address: 195-197 Wood Street, London, England E17 3NU, United Kingdom
Support Hours:
Monday - Friday: 9:00 AM to 5:00 PM
Company Information:
Business Name: Mega Retail Zone
Company No: 15757104